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Shipping Policy
Last Updated: July 22, 2026
At VELIN, every piece represents a part of our philosophy around fitness, rhythm, and regulation wear.
We are committed to delivering products with care while creating a clear and transparent shipping experience for our customers.
This Shipping Policy explains how orders placed through shopvelin.com are processed, shipped, and delivered.
This policy works alongside our:
- Terms & Conditions
- Privacy Policy
- Returns & Refund Policy
1. Order Processing
After placing an order through shopvelin.com, your order will begin processing.
Processing includes:
- order verification;
- product preparation;
- quality checks;
- packaging;
- shipment preparation.
Processing times may vary depending on:
- product availability;
- order volume;
- collection launches;
- limited releases;
- holidays;
- fulfillment schedules.
You will receive confirmation when your order has been accepted and prepared for shipment.
2. Current Production & Fulfillment Process
Currently, VELIN products are produced after purchase through trusted production and fulfillment partners.
This allows us to create intentional collections while responsibly managing production and reducing unnecessary waste as our brand continues to grow.
As VELIN evolves, our production and fulfillment methods may expand to include additional inventory and distribution models.
Production and processing times may vary depending on:
- product type;
- collection launches;
- order volume;
- fulfillment schedules;
- holidays or external circumstances.
3. Shipping Times
Shipping times vary depending on:
- destination;
- shipping method selected;
- carrier availability;
- customs processing;
- external delays.
Estimated delivery times are provided as guidance only and are not guaranteed.
Once an order has been shipped, delivery timing is controlled by the selected shipping carrier.
4. Shipping Confirmation & Tracking
Once your order ships, you will receive a shipping confirmation containing available tracking information.
Tracking updates may take time to appear after shipment.
If tracking information does not update immediately, this does not necessarily indicate an issue with your order.
5. Incorrect Shipping Information
Customers are responsible for providing accurate shipping information at checkout.
Please carefully review:
- name;
- address;
- apartment/unit number;
- postal code;
- contact information.
VELIN is not responsible for orders delayed, lost, or delivered incorrectly due to inaccurate information provided by the customer.
If you notice an error before your order ships, contact VELIN as soon as possible.
6. Lost, Damaged, or Delayed Packages
VELIN is not responsible for delays caused by circumstances outside our reasonable control, including:
- carrier delays;
- weather events;
- customs delays;
- strikes;
- transportation interruptions;
- incorrect customer information.
If your package arrives damaged, please contact VELIN with:
- order number;
- photographs of the damaged package/product;
- description of the issue.
We will review the situation and determine the appropriate solution.
7. International Shipping
VELIN may offer international shipping depending on destination availability.
International customers may be responsible for:
- customs fees;
- import duties;
- taxes;
- brokerage fees;
- additional charges imposed by local authorities.
These fees are determined by the destination country and are not controlled by VELIN.
8. Shipping Address Changes
If you need to update your shipping address, contact VELIN as soon as possible.
Once an order has entered fulfillment or has shipped, we may not be able to modify the delivery information.
8. Shipping Address Changes
If you need to update your shipping address, contact VELIN as soon as possible.
Once an order has entered fulfillment or has shipped, we may not be able to modify the delivery information.
9. Returns & Exchanges Related To Shipping
If you receive:
- the wrong item;
- a defective product;
- a damaged product;
please contact VELIN according to the process outlined in our Returns & Refund Policy.
Return eligibility, exchange conditions, and refund procedures are explained in that policy.
10. Order Cancellation
Orders may only be cancelled before processing or production begins.
Once an order has entered fulfillment, cancellation may no longer be possible.
If cancellation is requested after processing has started, the request will be reviewed according to our Returns & Refund Policy.
11. Third-Party Shipping Providers
VELIN works with trusted fulfillment and shipping partners to deliver products.
These providers may process customer information required for delivery, including:
- name;
- shipping address;
- contact information;
- order details.
For information about how customer information is handled, please review our Privacy Policy.
12. Contact
If you have questions regarding shipping, delivery, or an existing order, please contact VELIN through:
shopvelin.com
Please include your order number when contacting us about an existing purchase.